This article originally appeared in Electronic Health Reporter. To read the full version, please click here.
Today’s healthcare organizations face tremendous pressure to deliver high-quality care and improve patient satisfaction, all while reducing costs. As hospitals adapt to new value-based care models, telehealth can be a great way to improve patient satisfaction and engagement.
In fact, a recent study by Massachusetts General Hospital found high levels of patient satisfaction with telehealth, with 68 percent of patients rating virtual visits at 9 or 10 on a 10-point scale, and 62 percent reporting that the quality of virtual video visits was no different from that of office visits.
The technology backbone powering telehealth plays a big role in patient satisfaction. It must be simple and intuitive for patients to join video calls, while meeting the security and workflow needs of physicians. So, when choosing a platform to support your telehealth initiative, what factors should you consider?